FAQ

FAQ

1. Bavworks FAQs

Order Status
Our order status & customer service department can be reached via e-mail at enquiry@bavworks.com or you may call us at 91443657.  We value your business and would be happy to help you find out the exact up to the minute status of your order.

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Order Changes and Cancellations
We will accept any order changes or cancellations provided your order has not already been shipped. Please e-mail enquiry@bavworks.com or you may call us at 91443657. If your order has already been shipped a cancellation fee for $20 will be charged.
If you place an order but then decide to cancel it you may be subject to a 5% cancellation fee. This goes towards the credit card fees & the fee we pay to send money back to your credit card.

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Payment Methods
Visa & Mastercard Through Paypal Gateway
Cash (Cash will be accepted.)

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Shipping Charges
All items bought from Bavworks.com come with free shipping within Singapore. Overseas Shipping will be calculated based on destination.

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Group Buys
In almost all business transactions, if you buy something in bulk you get a cheaper price per unit than if you buy each unit individually. However, it does not make sense for a car enthusiast to buy parts in bulk – they have no use for 10 body kits, they only need one. A Group Buy allows customers to get bulk rate prices while only purchasing one unit. How does this work?

The Bavworks team will select a product and designate that if a certain number of people purchase the same product, each person will get a special discount rate. For example: A product product with a retail price of $150 is listed on Bavworks.com with a discount rate of 10%, so the price is $135. When we designate the item as a group buy, once a certain number of customers (can be 5, 10, 15, 20, or any other number) sign up to order the product, each customer will receive a larger discount than normal, for example 15%. Therefore each customer pays $127.50 instead of $135.00 saving an extra $7.50 by participating in the group buy.

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Technical Assistance
At Bavworks, since we ourselves are also car enthusiasts, chances are we may have completed the same or similar modification to one of our own cars. Therefore, we may be able to help you with technical problems or installation for various items. We will do our best to provide assistance in most cases, but in the event that we can not assist you with your product, we will direct you to the manufacturer for further technical assistance.

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